How CourierThis started serving small online shops
CourierThis was founded in 2014 with a simple idea: small online shops should not have to spend half a day phoning around for courier quotes. If you are packing orders from a spare room in Midrand, a garage in Durban or a small store in Gqeberha, you need a quicker way to compare delivery options and get parcels moving.
We work from Woodmead, Johannesburg and focus on the day to day realities of South African ecommerce. That means dealing with late cut-off times, suburbs with limited access, traffic delays in peak periods and the usual pressure that comes with running a business when stock must go out on time. Our approach is practical. We help business owners compare prices, choose the right service for each parcel and book pickups without unnecessary admin.
The business has grown by staying close to the people we serve. Small shops want clear pricing, honest delivery expectations and support that does not disappear once an order is booked. That is what shaped CourierThis from the start, and it still guides how we work now.
What we help with every day
We make courier comparison and booking easier for shops that send parcels across town or across the country. Some clients need same day local delivery for urgent items, while others need national shipping for regular orders. Many need both, plus help sorting out returns and tracking questions when a customer wants an update.
Our service is built around the tasks that take up time in a small shop. You can compare courier prices, look at delivery options, book a pickup and keep your order flow moving. If a parcel is large, fragile or going to a coastal area where humidity can affect packaging, we help you think through the right option before the booking is made.
We also support shops that process more than one order at a time. For a busy retailer, it helps to have a simple way to manage multiple bookings, keep shipping admin tidy and avoid mistakes. It is not fancy work, just useful work that keeps operations moving.
- Courier Comparison and Delivery Option Guidance
- Pickup Booking Service and Local Delivery Booking
- National Delivery Booking and Economy Shipping
- Express Shipping and Returns Collections
- Tracking Support and Shipping Admin Support
- Multi Order Processing and Small Shop Onboarding
How we work with clients in practical terms
When a shop gets in touch through our contact page, we focus on what they need right now. Some want the cheapest option for a standard parcel. Others need a faster service for an order that has already been promised to a customer. We ask the right questions, compare the available choices and help match the shipment to the job.
Our team works with a clear process so the client is not left guessing. We look at parcel size, destination, collection timing and service level, then guide the booking from there. If a seller is still getting used to courier processes, we keep the explanation simple and practical. No jargon, no unnecessary steps, just the details that matter.
Because small shops often deal with school runs, stock counts, supplier delays and load shedding, we try to keep shipping admin predictable. That means being consistent, responding properly and helping clients avoid avoidable mistakes. A missed collection can throw off a whole day, so reliability matters more than big promises.
- Clear comparison before a booking is confirmed
- Support for local and national deliveries
- Help with repeat bookings and order batches
- Guidance for new sellers learning courier basics
The values that shape our service
We keep our values simple because the work itself is simple at its core: help people send parcels with less stress. CourierThis is built on fairness, clarity and follow through. We believe small businesses deserve the same level of care as larger operations, even if they only send a few parcels a week.
We also believe in being honest about what a courier service can and cannot do. If a delivery option is better for a certain suburb, parcel type or deadline, we say so. That kind of straight answer helps owners make better choices and protects their customer relationships. In a market where delays and service issues can happen, clear communication is worth a lot.
Another part of our approach is local understanding. South African business owners have to work around road closures, weather, gate access rules in estates and municipal requirements in different areas. We factor that into our support, because a courier booking only works properly when the small details are handled well.
- Fair comparison instead of guesswork
- Direct communication and practical advice
- Respect for the realities of small business life
- Support that is steady, not complicated
The people behind CourierThis
CourierThis is led by Thabo Maseko, our Managing Director, with a team that handles operations, product, customer success, marketing and courier network coordination. Naledi Khumalo keeps the day to day operation moving, Jared Naidoo works on the product side, Anele Dlamini supports clients after sign up, Megan van Wyk manages marketing and Sipho Mthembu helps coordinate courier activity. Together, the team keeps the service practical and usable for busy online shops.
We are based in Woodmead, Johannesburg, but our work reaches sellers in Johannesburg, Pretoria, Cape Town, Durban and Gqeberha. That spread matters because shipping needs are not the same in every city. A shop in Sandton may need fast urban turnaround, while a seller on the coast may be more concerned with packaging, timing and repeat pickup reliability.
Our team is hands on. We know the difference between a smooth booking and one that becomes admin for everyone involved. That is why we keep the service close to the real workings of small ecommerce businesses, rather than treating every parcel the same.
Why small shops keep coming back to us
Small businesses need shipping support that saves time and keeps customers informed. When a parcel is booked properly, the owner can get back to packing orders, updating stock and answering customer queries. That is the gap we try to close every day.
Clients come back because they want a service that feels straightforward. They do not want to start from scratch every time they need a courier. They want a way to compare options, make a booking, follow the parcel and keep moving. That is especially important for growing shops that are sending more orders each month and need better control over shipping admin.
CourierThis is here for that stage of business where things are busy, but still personal. The owner is still close to every order, and every delivery still matters. We help keep that process tidy so the business can grow without drowning in paperwork.