1. Who We Are and When This Policy Applies
We collect information that helps us quote, book and manage courier services for your shop. This may include your name, business name, contact details supplied through the enquiry form, pickup and delivery addresses, order references, parcel details, and instructions for collection or delivery. If you ask for returns collections, multi order processing or delivery option guidance, we may also collect related notes about the shipment.
- Contact and business details supplied by you
- Pickup and delivery addresses, including suburb and city
- Parcel details such as size, weight and item type
- Booking preferences, service selection and tracking requests
We may also collect technical information from ordinary service use, such as date and time of access, basic device and browser details, and enquiry history. This helps us manage requests, prevent errors and keep records accurate. We do not ask for more information than we need, but some details are necessary if you want us to arrange courier services.
3. Why We Use Your Information
To deliver the service, we may share relevant information with courier providers, payment-related service partners where applicable, and trusted support providers who help us operate the platform and handle customer queries. We only share what is needed for the booking or related support, such as pickup addresses, contact names and parcel details. We do not sell personal information.
- Courier partners for comparison, booking and collection fulfilment
- Service providers who support administration, communications or record keeping
- Authorities or other parties where disclosure is required by law
Where information is transferred outside South Africa, we take steps to make sure a suitable level of protection is in place. This may include contractual safeguards or other lawful measures. We aim to keep the flow of information controlled and relevant, especially when small businesses are trusting us with daily shipping work.
5. Retention, Accuracy and Your Responsibilities
You have rights under POPIA, including the right to ask what personal information we hold, request correction of inaccurate information, object to certain processing, or withdraw consent where consent is the basis for processing. You may also ask us to delete information where we are allowed to do so by law. If you want to exercise a right, please use the enquiry form on our contact page so we can verify and action the request properly.
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion or objection where lawfully allowed
- Withdrawal of consent, if applicable
We may need to keep certain records for legal, tax or operational reasons, even where you ask us to remove other information. If that happens, we will explain the reason as clearly as we can. Our team works from Woodmead, Johannesburg, and handles requests with the same care whether you are in Sandton, Midrand or further afield.