Get help with courier comparison and booking
If you are comparing delivery options for a same day order, a next-day parcel or a bulk send out, start with the enquiry form on our contact page. Our team helps you match the service to the parcel weight, route and delivery speed so you are not paying for extras you do not need. For many small shops, the main issue is not shipping itself, but knowing which option makes sense for the order in front of you.
We support businesses sending from Woodmead, Midrand, Sandton and across the main metro areas. If your shop deals with fragile items, bulk orders or returns, tell us what you send most often and we will guide you through the options. It saves time when you are packing orders before the afternoon collection run.
Tracking support for live deliveries
When a parcel is on the move, you need clear tracking updates and simple next steps if there is a delay. Our support team helps you understand status updates, pickup scans and delivery progress so you can keep your customer informed without guesswork. This is especially useful during load-shedding when dispatch timing can shift and drivers may need to adjust routes.
- Check whether a pickup has been collected
- Confirm if a parcel is in transit or out for delivery
- Understand a delay, failed delivery or return to sender
- Get guidance on what to tell your customer next
If you manage multiple orders at once, we can also help you separate one-off issues from wider delivery patterns. That makes it easier to see whether the hold-up is at collection, sorting or final mile delivery.
Booking help for pickups and returns collections
Pickup bookings should be straightforward, but small online shops often need a hand when orders come in at different times or when a return needs to be arranged after hours. CourierThis support covers pickup bookings, returns collections and multi order processing, with clear guidance for local and national deliveries. We can help you prepare the details needed before the driver arrives, including parcel count, dimensions and the collection address.
- Local delivery booking for nearby customers
- National delivery booking for parcels going further afield
- Returns collections for exchanges and unwanted items
- Multi order processing when several parcels go out together
For businesses working from home offices, light industrial units or shared spaces, accurate collection info matters. A small mistake in the address or access notes can cause delays, so it helps to get it right first time, especially in busy areas like Sandton or Pretoria east.
Support for shipping admin and order flow
If your day is full of packing slips, address checks and customer updates, shipping admin can take more time than the actual dispatch. Our support team helps small shops with practical admin tasks linked to courier bookings, delivery option guidance and order handling. We can walk you through the basics of organising shipments so you spend less time fixing avoidable errors.
Many business owners ask for help with mixed baskets, last minute changes and delivery choice for remote suburbs or coastal towns where transit times can vary. We keep the advice practical and straight to the point. No fancy language, just what you need to get parcels moving and customers kept in the loop.
Small shop onboarding and courier setup
New to regular courier bookings? Our small shop onboarding support helps you get familiar with the platform, compare delivery options and set up a booking routine that fits your order volume. Whether you ship a few parcels a week or several a day, it helps to have a clear process from the start.
We work with online shops selling clothing, homeware, gifts and other parcels that need consistent handling. Support includes advice on service selection, pickup timing and how to plan for peak periods like month-end or holiday runs. It also helps when you need to keep overheads steady and avoid surprises on your shipping bill.
Where our support team works with you
CourierThis supports customers across Johannesburg, Pretoria, Cape Town, Durban and Gqeberha, with coverage linked to key business areas including Woodmead, Midrand and Sandton. If your collection point is in a busy zone or your customer is in a harder-to-reach area, let us know the route and we will help you choose a suitable delivery option.
Support is especially useful when local rules, building access or weather can affect collection and delivery. Coastal humidity, apartment security counters and municipal access limits can all change how a parcel moves. A clear note at booking time can save a lot of back and forth later.