Use the contact form for support requests
The quickest way to reach us is through the enquiry form on the contact page. That route lets the right person see your question, whether you need help with a booking, a courier comparison, or a delivery area check for a customer order.
Please give us the basics up front so we can reply with useful detail. Include the collection suburb, delivery suburb, parcel size or weight if you know it, and whether the parcel needs economy or express timing. If you are sending from Woodmead, Midrand or Sandton, mention that as well because local pickup timing can vary by area.
- Your name and business name
- Order number or booking reference, if you have one
- Pickup and delivery suburbs
- Parcel weight, dimensions, and any special handling needs
- Whether the parcel is a standard delivery, return, or multi-order run
What our support team can help you with
Our support team deals with the day-to-day courier questions that come up when you are running a small shop. That includes price comparison help, delivery option guidance, tracking support, and booking changes where possible. If a parcel is going to a customer in Pretoria East, Cape Town northern suburbs, Durban central, or Gqeberha, we can help you work out the right service for the trip.
We also help with shipping admin support for shops that process several orders at once. If you are trying to keep packing moving during load shedding, or you need a cleaner way to handle a stack of orders before close of business, we can point you to the best process for that day.
- Courier comparison and service selection
- Pickup booking support
- Local and national delivery guidance
- Returns collection queries
- Tracking and shipping admin questions
How to send a booking issue clearly
If something has gone wrong with a booking, send the facts in one message so we can trace it quickly. A short note with the order date, pickup address, and what happened saves time. For example, if a driver did not arrive in Sandton, the parcel was marked for the wrong suburb, or the customer changed the delivery address in Randburg, tell us exactly that.
It helps if you include the time window you expected for collection, plus any notes from the receiver. If you are asking about a same-day collection, say so at the start. If you have more than one parcel, list each one separately, because mixed bookings can slow things down a bit.
- State the issue first, then add the order details
- Keep pickup and delivery addresses in full
- List parcel count if there is more than one item
- Say if the parcel is urgent, fragile, or temperature sensitive
Coverage questions for your delivery area
If you are unsure whether we cover your area, ask before you book. We work with small online shops across Johannesburg, Pretoria, Cape Town, Durban and Gqeberha, and we can check coverage for both metro and surrounding areas. Some suburbs are simple to serve, while others may need a different pickup window or delivery option.
For shops sending parcels from Woodmead, Midrand or other business nodes, coverage checks are especially useful when you are packing late or planning for next-day dispatch. Coastal humidity in Cape Town and Durban can also matter for packaging, so if your goods need extra protection let us know and we can guide you on the service choice.
- Ask if the suburb is covered before you book
- Check whether economy or express is available
- Tell us if the parcel needs a return collection
- Ask about any area notes for pickup access or gated estates
Support for small shops that ship every week
Many of our clients ship a few parcels a week, while others process orders daily. If you are a smaller shop, we can help you get the admin side under control without making it more complicated than it needs to be. That may include multi-order processing, tracking support, and advice on which shipping option suits the product and the customer deadline.
We know that a small shop owner may be packing after hours, answering customer messages, and sorting stock at the same time. So our support is practical and direct. If your parcel cut-off is tight, or you need to keep orders moving before a public holiday, say so upfront and we will assist where we can.
- Onboarding support for new shops
- Help choosing between economy and express
- Guidance for returns and repeat deliveries
- Simple support for busy packing days
Our Woodmead base and team contact points
CourierThis is based in Woodmead, Johannesburg, and the team works with online shops across the main metro areas. If your query is about a booking, a route, or a service area, it will usually be handled by someone who knows the local delivery picture and the common pickup patterns in Gauteng, the Western Cape, KwaZulu-Natal and the Eastern Cape.
Our team includes Thabo Maseko, Naledi Khumalo, Jared Naidoo, Anele Dlamini, Megan van Wyk and Sipho Mthembu. Each person handles a different part of the service, from operations and product questions to courier network queries. That means your message gets to the right place instead of being passed around for days.
If you are not sure which team member should handle your query, send it through the form anyway. We will direct it from there, no need to guess.
