Send your enquiry through the form
The quickest way to reach us is through the enquiry form on this page. Give us the basics in one go and we can point you to the best courier option for your order volume, parcel size and delivery area. If you are sending one parcel or processing a full day’s orders, the more detail you include, the faster we can assist.
- Your name and shop name
- Pickup suburb and delivery area
- Parcel size, weight and how many parcels you need sent
- Whether you need economy, express or returns collections
- Any special notes such as fragile items, COD orders or a deadline
If you are in Woodmead, Sandton or Midrand, mention that too. It helps us match the pickup to the right courier route and response time.
What to include for a faster reply
Clear details help us give practical guidance instead of back-and-forth questions. A short note about your product type, daily order count and usual collection times is enough for most small online shops. If your parcels often leave later in the day because of packing or load-shedding, say so in the form.
- Typical dispatch days and cut-off times
- Collection address and any access notes for the driver
- Local or national delivery requirement
- Whether you need tracking support or shipping admin help
We use this information to recommend booking options that fit how your business actually works, not just the cheapest rate on paper.
Areas we support every day
CourierThis supports small online shops in Johannesburg, Pretoria, Cape Town, Durban and Gqeberha, with coverage from our Woodmead base. We also handle enquiries from surrounding business areas like Sandton and Midrand. If you trade across more than one city, tell us which lanes you use most often so we can guide you on local and national delivery booking.
We work with shops that need regular pickups, ad hoc shipments, returns collections and multi order processing. Whether your customers are in town or in another province, we can help you compare options before you book.
Response times for new enquiries
Most enquiries are answered during business hours on the same working day. If you send your form after hours or over a weekend, we will get back to you on the next business day. For shops that need urgent help with a pickup booking or a delivery option, add that in the message field so we can treat it as time sensitive.
In busy periods, response times may vary a bit, but we aim to keep things moving so your orders do not sit waiting. A complete form usually gets a quicker reply than a short message with missing details.
Need help choosing the right service
If you are not sure whether to use economy or express shipping, or whether a parcel should go as a local or national delivery, send the order details and we will guide you. Small shops often need a simple answer that works for day-to-day trading, not a lot of jargon. That is where our courier comparison support helps most.
- Courier comparison for small shops
- Pickup booking service
- Delivery option guidance
- Returns collections and tracking support
What happens after you submit
Once your enquiry comes through, we review the details and match the request to the right courier setup. If anything is missing, we will ask for it on the same thread so there is no confusion. Then we can move on to booking, tracking or admin support depending on what your shop needs.
If you send parcels often, you can also ask about small shop onboarding and multi order processing. It saves time later and keeps your shipping routine steadier, especially when orders pick up after payday or during busy sales periods.